Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Return requests are dealt with on a case-by-case basis. Return and refund approval decisions rests soley at our discretion.

To be eligible for a return, your item must be in the same condition that you received it. Clothing must be unworn or unused (it is acceptable to try items on for fitting), and with tags. 

To start a return, you can contact us at admin@visitmemorylane.ca. Please note that returns will need to be sent to the following address:

Hosking General Store Returns
5435 Clam Harbour Rd
Lake Charlotte, NS
B0J 2L0

Please include your order number  in a visable place on the outside of the return package or on a slip of paper in the package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@visitmemorylane.ca. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items such as perishable goods, memberships, gift cards cannot be returned. Please get in touch if you have questions or concerns about your specific item prior to placeing your order if you have qusetions or concerns. 

Unfortunately, we cannot accept returns on sale, or clearance items.

Booking Cancellations

All packages must have a booking deposit paid in advance via our online Gift Shop
or by credit card over the phone. Bookings will not be confirmed until deposit has been received.

All packages may be cancelled up to 48 hours before the package date subject to a 15% administration fee plus any costs that have already been accrued.

All packages cancelled less than 48 hours before the booking date shall forfeit the 
deposit.

Excursions cancelled by the Guide due to weather will be refunded in full.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@visitmemorylane.ca.